Frequently Asked Questions
Packing What do I pack?
You will receive a packing list via email in advance of the program start. Always put your or your child’s FULL NAME on as many items as possible. Pack as lightly as you can!, but do include the right gear needed for the day . Keep it light and tight! Everything should fit into a single pack—nothing clipped onto the outside. Be ready! Check the NOAA weather report every morning to guide you in what to pack.
Location Where do programs go?
At Trackers, most of our programs are transported, with the exception of Studio programs. We travel from the drop-off location to wilderness areas and other epic locations. We go beyond paved trails to visit real nature! We choose our sites based-on program goals and proximity. Often, the closest urban parks have restrictions on outdoor skill activities to maintain sustainable public access. To explore many of our wilderness survival skills, we may have to go a little farther afield - but it's worth it! Our bus travel times vary, but typically range from 20 - 65 minutes each way. Rare but special events, such as crabbing on the Oregon Coast, may have a longer travel time. But travel time is camp time, filled with songs, stories, and engaging activities for everyone on board. Students are transported on passenger vans, short buses, and full-size school buses, by fully-licensed and qualified drivers.
Found, Not Lost Museum Where do I find it?
Label all items with your child’s FULL NAME. This helps our Guides identify who owns the mysterious artifact left behind. We display unclaimed artifacts in our “Found, not Lost Museum” at each pick up and drop-off site. You can reclaim your curios during Check-In/Check-Out. If you're unable to visit our museum in person, please complete this form and we'll treasure hunt for you! If your missing artifact is located, we'll contact you once we escape any large rolling boulders. Museum viewing outside of camp Check-In/Check-Out hours is by appointment only. Schedule with our Family Success Team at firstname.lastname@example.org.
Challenging Conditions How do you deal with challenging weather and other conditions?
We feel our core purpose is to educate our participants on how to properly prepare and thrive in challenging conditions—weather or otherwise. With diligence and an unending commitment to safety, we can educate everyone to adventure in all environments for a successful life outdoors! In some circumstances, challenging conditions may require us to modify normal activities or site locations. When unable to modify our normal activities, Trackers can cancel programs and schedule a make up day. When make up days are provided, refunds can not be made available. If changes to programs need to be made, Trackers will make a decision by 6:30 am the day of programming. We will contact families via text and email. Please see our complete procedures for Challenging Conditions. Every individual has their own comfort threshold. When dealing with challenging conditions, Guardians and parents are urged to use their best judgment regarding their own child.
Update Authorized Pick-ups
You need to update for any additional humans authorized to pick up your children. We cannot immediately release youth if someone is not on your list (this is a good thing). Any additions that are not on the roster may be given directly to your Family’s Guide at check-in.
- Login here
- Go to Authorized Pick-up Names
- Click Save Settings to confirm your edit
Photo ID Do I need it?
Everyone picking up a child must show a legal photo ID during Check-Out. We understand that the unexpected can occur. If your ID was eaten by a Catbus or pilfered by a pirate, we work diligently to resolve any issues. Our goal is to prioritize the safety of your child.
Independent Release How can my child self check-in & check-out?
We recognize many older youth arrive at camp independently. Legal guardians can sign a waiver that allows free-range youth to check themselves in and out of camp. To allow for independent release, do the following:
- Login here
- Go to Manage Independent Releases
- Fill out the online form
Late Check-Out How’s that work?
Check-Out after 3:30 PM is late without pre-registered After Camp. For the first 10 minutes, we charge a fee of $10. After that, we charge the full $25 for After Camp that day.
Notifying Absence Does it help?
If your child will be absent because they are sick, touring with their rock band, or traveling inter-dimensionally, please fill out the Absence Form. Tuition cannot be refunded for missed days.
Confirmation & Reminders When do I get them?
Confirmations come automatically with registration. Reminder emails are delivered one week before a program start date. The email contains the Check-in/Check-out times, address, team numbers, and what to pack.
Friend Requests When do I get them?
Groups are divided into smaller teams. To help your child get into the same team as their friend, you must make friend requests well in advance. We understand that for some kids, our programs are an opportunity to spend time adventuring with old friends while making new ones. We go to great lengths to make sure friends are placed together. Friend requests may be updated by logging into your user profile or by contacting us at email@example.com.
Please Note Friend requests must be 10 days prior to the start of camp. We may not be able to honor requests made after this cut-off. Campers must be registered for the same grade and camp theme in order to be placed together, and all friend requests must be mutual (your child's friend must also request them). Please double check your registration to ensure your camper is enrolled in the same grade and camp theme as any friends. In order to keep group dynamics balanced, we ask that you do not request for your child to be placed with more than one other camper.
Grade Level Which grade should I register my child for?
Please only register your child for their Grade or Age range. Do not fudge this. Our super intelligent AI robot will catch it. Use the following guidelines:
- Summer Camp Register for the grade your child WILL ENTER the following fall.
- School Year Programs Register for the grade your child will be CURRENTLY ATTENDING during the program dates.
- Homeschool Programs Register for the age your child WILL BE during the program dates.
Tax Information What is your Tax ID for tax purposes?
Tax ID # 47-2600009
Refund What is your Refund Policy?
Please register only if you are certain you have the availability to attend the camp and the week you register for. Both our summer and long-term programs have limited room in groups to ensure quality mentoring. If someone leaves a program, we still have the expense of them attending due to commitments such as paying our educators. When we fill a camp and someone decides not to attend, it is often too late to find a student to take their place as waitlisted students have frequently chosen another program.
Summer Camp Refund Policy
- Cancellation until April 30: 75% of tuition is refundable
- Cancellations on or after May 1: 50% of tuition is refundable
- Cancellations on or after June 1: no tuition is refundable
- For additional options, see Best Fit Guarantee
School Year Refund Policy
- Cancellations received with more than 21 days notice are 75% refundable
- Cancellations received between 14-21 days notice are 50% refundable
- Cancellations received with less than 14 days notice are not refundable.
- We do not prorate or refund tuition for days missed due to illness or injury.
- Due to our obligations to plan ahead, prepare materials, and pay our instructors and staff consistently, we do not credit or refund tuition for scheduled absences or no-shows.
Program Changes How do I change my program?
- Change requests must be received in writing (via email). Mail request to: Hello@trackersearth.com
- Change requests must be made at least 30 days prior to your original program's start date.
- Changes to a program will incur a $35 administrative change fee.
- Changes are subject to availability.
- Registrations and fees are non-transferable to other accounts.
The safety of our kids, staff, and extended Trackers family is our top priority. Since the onset of Covid-19, we have continuously operated programming. We continue to review guidance from the CDC, State and Local health authorities, and recommendations from the American Camp Association to deliver the safest and most rewarding experiences possible. Our programs are designed to be flexible and we will update you as guidelines or policies change. Please contact our Family Success team for any questions or needs: firstname.lastname@example.org.
Vaccines Are they required?
We require staff to be vaccinated. All campers age 5 and up must verify their Covid vaccination in their Trackers Earth account (instructions below). Campers ages 5-11 years have until 12-weeks after November 8, 2021 to upload their care. Campers 12 years and older must do so within one week of their first day of camp. Please email Family Success at email@example.com if you need to request a medical or religious exemption.
Health Checks How do they work?
Each morning of camp, take your child’s temperature and check for illness symptoms. Keep everyone healthy, keep kids home when sick.
Exposure What if my family is exposed outside the program?
Inform us as soon as possible if you have had a COVID exposure in your family so we can best address how to care for all participants in the group. You can email us at firstname.lastname@example.org (preferred) or call (888) 998-3903. If you email, please enter COVID EXPOSURE in the subject line to provide proper urgency to our Family Success Team. All identifying information is extremely limited and kept as private as possible when we notify families of potential exposure in their program cohort.
Masking What are your mask requirements?
Until further notice, masks are worn when there is 6 feet or less social distance (indoors & outdoors), with the exception of eating and hydrating.
Cohorts How do you maintain cohorts?
We maintain small group sizes in stable cohorts. If the program is transported, during transportation, the group size may be larger and masks are worn at all times with the vehicle ventilated as much as possible in the given weather conditions.
Cancelation What if I need to cancel due to COVID-19?
If your family needs to cancel a registration related to CV-19 at any time (even after camp begins), you’re covered by our CV-19 Policy. In these circumstances, there will be no cancellation fees and you will receive your full purchase price as a transferable credit on your Trackers account for any future Trackers program, valid until the end of Summer, 2022. Otherwise, our normal cancellation policy will remain in effect.